English for Customer Service

English for Customer Service

Expertise in Communication skills decides how you flare in your personal as well as professional life. High -level proficient Customer Service is regarded as a priceless asset in the eyes of most businesses. Quality customer service is indispensable for successful brands. Communication happens on different levels like emails to messages, from ads to hoardings, and today in the era of 21st century on social media sites like facebook and twitter. Customer service representative who deal directly with customers face a bigger challenge than their counterparts to handle customers online or via telephone. It is imperative for all customer service professionals to acquire effective communication skills to excel in their profession. The "English for Customer Service" course from Global Teacher Training Academy (GTT Academy) is a 3 months course which focuses on teaching learners how to effectively deal with all aspects of customer service in English. The course could be completed with ease via flexible online learning method and can be pursued by both working professionals and freshers who look forward to make it big in the customer service industry.
•    Developing effective and fruitful relationships with customers.

•    Acquire skills to work well with customers from different cultures.

•    Receiving feedback from client and responding efficiently.

•    Tackle Customer complaints successfully
To be formally eligible for the Certificate course, the minimum qualification is standard 10 pass and above.
•    Aspiring Individuals- Who look forward to successful career in Customer Service.

•    Practicing Customer Service Professionals- Who want to upgrade their existing skill set for better results.

•    Entrepreneurs- Who would like to better their existing Customer Service methods.

•    Career Changers- Who look forward to take entry into Customer Service industry.

At GTT Academy our courses are designed around the core teaching principles to help teachers continue their development and improve the lives of their students. GTT Academy offers well-tailored teacher training courses for aspiring as well as active teachers planning to upgrade to step into the world of early childhood education through ONLINE and DISTANCE learning Mode.

ONLINE Learning Mode

In Online mode, the course materials are sent to the students directly through email. They can access it and study whenever they want.
This is the most flexible method of learning as the candidates who have time constraints can complete the course at their convenient time.
Students both from India and abroad can avail this mode.

•    Course materials sent online through email.
•    Full Tutor Support
•    Online MCQ and Teaching assignments
Phase 1
•    Accepting and making calls to customer by telephone
Phase 2
•    Taking new orders from clients
Phase 3
•    Dealing with customer complaints successfully
Phase 4
•    Managing and training your customer service team effectively
Phase 5
•    Developing relationships with top customers
Phase 6
•    Dining out with a client
Phase 7
•    Presenting a product and making recommendations to a client
Phase 8
•    Dealing with a customer audit
Phase 9
•    Accepting feedback and responding to evaluation from a client
Phase 10
•    Working well with customers from different cultures

English for Customer Service is designed for individuals who wish to succeed in Customer Service Industry .You need eligibility criteria of completion of Grade 10 and above to apply for this Online course .You may pursue this course by spending a reasonable fee of 12000 INR +GST or 194 USD along with tutor guidance and course material support .
All our courses are monitored by ALAP (Awarding language Acquisition for Professionals) supported by a group of highly educated and esteemed panel of academicians who are expert in the field of English language teaching.  You can be assured that when you choose an English Proficiency Course from Global Teacher Training Academy, you are achieving the highest quality English Language Training and recognition. All our English Proficiency Courses are externally accredited by an award winning UK based organisation.  On successful completion of each course, you will be awarded with a certificate acknowledging the achievement of a specified level of proficiency in speaking, listening, reading and writing English for a specified purpose.
The world of education is often found to be spoiled by questionable certification of academic courses. In order to draw a line between genuine, bona fide qualifications and those that are fabricated for commercial gain, it is imperative that education companies provide accredited certification.

GTT Academy is the only platform where teachers are facilitated with such a badge of authenticity. Global Teacher Training Academy provides an Apostille Certificate granted by the MEA (Ministry of External Affairs) after successful completion of its courses. The Apostille certificate is accepted across all embassies worldwide and therefore across all board schools in India and abroad.

The apostille certificate authenticates the credibility of personal, educational and commercial documents with the help of a signature, seal or stamp so that they get accepted when presented in another country. An Apostille contains a computer-generated unique identification number to maintain records online. It also helps to allow the concerned authorities to check the authenticity with ease. After receiving this Apostille from the MEA, there is no need for any added certification from the embassy.

An Apostille can only be obtained for documents issued in one country party to the Apostille convention and can be used in another country that is also a party to the same convention. India is a signatory to the Apostille convention and had been delegated with the same authorities for authentication of documents for both Attestation and Apostille.
In simple words, Apostille is an international attestation that is accepted across 112 countries, and most of the western world recognises the Apostille Service. Therefore you can apply for a teacher’s job across all board schools in both India and abroad with this Apostille certificate with confidence.

The Apostille certification ensures the standard of the academic processes and showcases it to the employers. All our courses fall under the Apostille certification to ensure a higher level of learning for the students.

Global Teacher Training Academy helps teachers embark on a career that imbibes the best teaching methodologies and strategies that help them aim high in their teaching profession. It is devoted to design tailor-made teacher training courses and vows to exhibit the high standard of training and likely courses that it promises to offer.

On successful completion of the course, you shall be provided with an Apostille certificate granted by MEA (Ministry of External Affairs) which will speak about your eligibility in this field of global teaching. 

​A transcript will also be provided to the students showcasing the content of the study. It lists the modules covered in the program and helps teachers while applying for a teacher’s job across all board schools both in India and abroad.
The experienced trainers of GTT Academy assess and evaluate the progress of each and every student and provide feedback and suggestions accordingly so that each individual student may work on both their strength and weakness.
The trainers also assess the candidates to point out the fields in which they need to improve such as practice-teaching or the understanding of a particular topic.
The trainers guide the students extensively in completing their assigned projects. If, while completing the project a student faces a problem, he or she can get in touch with the trainer who will help the student immediately by providing tips on the subject. Students can contact their tutor from Monday to Sunday between 10 A.M to 7:30 pm by phone, email
The trainees enrolling in any of the courses of GTT Academy can expect complete guidance from the experienced tutors of who are committed to helping the trainees to achieve their learning goals. Experienced tutors provide great support to the trainees and guide them through all the aspects of teaching giving valuable advice in every step of the way. They extend their tutoring support by sharing relevant information and answering questions related to the course content.
Tutors take help of the wide variety of methods or tools that educators use to evaluate, measure, and document the academic readiness, learning progress, skill acquisition, or educational needs of students.
At the GTT Academy we have experienced tutors that help shape the learning curve of the learners.
The assessments actually help trainees understand exactly where they are lacking and identify the room for change. Once the assessments are well documented and sent to learners, they will be awarded a globally recognized certificate that will fetch a lot of new job opportunities globally. Learners will be able to teach in an internationally accepted environment and gain recognition.
A lot of importance is given on the evaluation process and the tutors take a maximum of 7 to 10 days to evaluate the assignments. The trainees can expect a thorough evaluation in the form of errors being pointed out along with encouraging remarks which boost their confidence level.

Note- The course material can be accessed and read in any order, however it is recommended to progress Phase wise as has been stated above. The next assessment (whether it be test or assignment) is not opened until the previous one has been completed successfully
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